How come company's are unable to find my e-service/ assign my e-service

Common Issues

1. Corppass Admin is unable to find the e-service in the list when assigning it to users

Issue:
When the Corppass Admin tries to assign an e-service to a user, the desired e-service does not appear in the list of available e-services.

Resolution:

• Navigate to "Select Entity e-Service" and ensure that the required e-service (e.g., Corppass Developer Portal) is selected

• Once added, the e-service should appear in your list, and you can proceed to assign it to the relevant users.

2. The e-service is not visible to some companies on corppass.gov.sg

Issue:
Your e-service may not be accessible to certain entities if the allowed entity types have not been configured correctly.

Resolution:

• Ensure that the appropriate entity types are enabled for your e-service on developer.corppass.gov.sg.

• You can refer to the official guide for more details:
  Corppass Developer Portal – Available Digital Service Settings FAQs